Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Orders placed on a weekend will be delivered on the following Tuesday. The same applies to Bank Holiday Weekends, you should expect your delivery on a Wednesday for any orders placed on a Bank Holiday. We make best efforts to ensure that all orders place within those times are delivered to you next day excluding any conditions out side of our control that prevent that.
Overseas Order Information
For all overseas orders including Europe and the rest of the world, please contact us at firstname.lastname@example.org or 01697 475 438 and we will arrange delivery and a price based on your location.
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, e-mail or letter, it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.